Neogoma ("we") places great emphasis on user privacy and personal information protection. We may collect and use your information when you use our products and/or services. We hope that through the Neogoma Privacy Policy (this Privacy Policy) we will explain to you how we collect, use, store, share and transfer this information when we use our products and/or services, as well as our visits to you. How to update, delete, and protect this information. This Privacy Policy is closely related to the Neogoma service you use and the various business functions included in the Service (collectively, "Our Products and/or Services"), and you are expected to read it carefully before using our products and/or services. Confirm that you fully understand the content of this policy and allow you to make the choices you deem appropriate in accordance with the guidelines of this Privacy Policy. We will try to provide a concise description of the relevant terms involved in this Privacy Policy and provide further links for your understanding. Your continued use of our products and/or services after we update this Privacy Policy (which we promptly prompt you to update) means that you agree to the content of this Privacy Policy (including the updated version) and agree to our use of this The Privacy Policy collects, uses, stores and shares your relevant information. If you have any questions about this Privacy Policy or related matters, you can contact us at any time. 1. How do we collect and use your personal information? Personal information refers to various information recorded electronically or otherwise that can identify a specific natural person or reflect the activity of a particular natural person, either alone or in combination with other information. Personal information covered in this Privacy Policy includes: basic information (including personal name, date of birth, gender, address, personal telephone number, e-mail address); personally identifiable information (including ID card, military officer's card, passport, driver's license, etc.); Features; network identity information (including system account number, IP address, email address and password, password, password protection answer related to the foregoing); address book; personal online record (including website browsing record, software usage record, click record); Personal common equipment information (including hardware model, device MAC address, operating system type, software list unique device identifier (such as IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc.) Information); personal location information (including accurate location information, latitude and longitude, etc.); Personally sensitive information refers to personal information that may cause personal reputation, physical and mental health damage or discriminatory treatment, such as leakage, illegal provision or misuse, which may endanger personal and property safety. The personal sensitive information involved in this Privacy Policy includes: Facial recognition characteristics; personal identification information (including ID card, military officer's card, passport, driver's license, account book); network identification information (including account name, account nickname,); other information (including address book, web browsing history, Precise positioning information). We collect and use your personal information only for the following purposes: (a) You must authorize us to collect and use your personal information. Our products and/or services include core features that include the features necessary to implement the AR shopping experience, the features necessary to improve our products and/or services, and the features necessary to secure transactions. We may collect, store, and use the following information about you to achieve these features. If you do not provide relevant information, you will not be able to enjoy the products and / or services we provide. These features include: 1. Functions necessary to implement the AR shopping experience (1) User registration You first need to register a Neogoma account to become a Neogoma user. When you register, you need to at least provide us with the Neogoma account name, password, your own mobile phone number, and email address (used to verify the email address) that you are going to use. We will verify by sending SMS verification code or email. Whether your identity is valid. Your account is named your default nickname, and you can modify your nickname, gender, birthday, hobbies, and your real-name verification information, all of which belong to your Account Information. The account information you add will help us provide you with personalized product recommendations and a better shopping experience, but if you do not provide this additional information, it will not affect the basic functions of your AR shopping. (2) Product information display and search In order for you to quickly find the item you need, we may collect information about the device you use our products and/or services (including device name, device model, device ID, operating system and application version, language settings, Resolution, Service Provider Network ID (PLMN), and browser type provide you with the best way to display product information. We will also use your personal information above in order to continually improve and optimize the above features. You can also search to find exactly what you need. We'll keep your search for you to re-enter or show you the items associated with your search. Please note that your search keyword information cannot identify you personally and is not your personal information. We have the right to use it for any purpose; only if your search keyword information is related to your other information. When used in combination and can identify you, we will use your search keyword information as your personal information in conjunction with your search history to process and protect it in accordance with this Privacy Policy. In order to show you the goods or services you are interested in, or to show you what you might want to find when you search, we may collect your search history, browsing information, and your interests (you can Select in the settings to perform data analysis to form a user portrait. We may also obtain additional information about you in order to provide services and improve the quality of your services, including information you provide when you contact customer service, questionnaire responses sent to us when you participate in the survey, and you and us. Relevant information we get when we interact with our partners and our partners. For information collected from your various devices, we may associate them so that we can provide you with consistent service on those devices. We may combine information from one service with information from other services to provide services, personalized content and advice. If you don't want to be influenced by personalized content, you can also choose to browse and find products and services by category in the product display; we also provide you with the personal characteristics that are not sorted by price, sales, etc. in the search results. Options; we will not provide your personal information to third parties without your explicit consent. (3) Customer service and after-sales functions Our telephone customer service will use your account information. To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity. When you need us to provide customer service and after-sales service related to your shopping experience, we will check your account information. (2) The situation in which you can choose the personal information you provide. 1. To make your shopping more convenient or more fun, and to enhance your AR shopping experience in Neogoma, our personal information may be collected and used in our extended functions. If you don't provide this personal information, you can still make AR purchases, but you may not be able to use these extensions that can bring you shopping pleasure or you may need to fill in some information when purchasing certain items. These extended features include: (1) Personalized recommendation based on location information: We collect your location information (we only collect the geographic location you were in at the time, but will not combine your location information to determine your whereabouts) To determine where you are, automatically recommend products or services that can be purchased in your area. (2) Camera-based (camera) extension: You can use this extension to complete video capture, photo capture, scan code, and face recognition login. We collect your facial information when you log in with Face Recognition. In the future, we may apply face recognition technology to more scenes, but then we will confirm with you again whether you would like us to use your facial information to achieve these extensions. (3) Extension function based on image upload: You can upload your photos in Neogoma to realize photo shopping function and photo printing and evaluation function. We will use the photos you uploaded to identify the products you need to purchase or use your included items. Upload a review of the image. (4) Voice-based extensions: You can use your microphone directly for voice shopping or to consult and interact with our customer service robots. In these functions we collect your recordings to identify your shopping needs and customer service needs. (5) Extension function based on address book information: We will collect your address book information so that you can no longer manually input the information of contacts in your address book when using the app; in order to increase the social fun of your shopping, you can get With your consent, we can also determine if your friend is also a Neogoma user and connect with Neogoma for your communication. 2. The above extensions may require you to open access to your location (location information), camera (camera), photo album (picture gallery), microphone and contacts on your device to enable these functions. The collection and use of information. You can view the status of your above permissions on the Neogoma Mall through Account Settings - Settings - Privacy, and you can decide to turn them on or off at any time (we will guide you through the setup in your device system) . Please note that by opening these rights, you authorize us to collect and use such personal information to perform the above functions. If you close the rights, you will cancel these authorizations, and we will no longer continue to collect and use these individuals. The information does not provide you with the above functions corresponding to these authorizations. Your decision to close the permissions does not affect the processing of personal information previously performed based on your authorization. (3) You are fully aware that in the following cases, we do not need your authorization to collect and use personal information: 1. Relevant to national security and national defense security; 2. Related to public safety, public health, and major public interests; 3. Relevant to criminal investigation, prosecution, trial and judgment execution; 4. It is difficult to obtain the consent of the person for the protection of the personal rights and interests of the subject of personal information or other individuals, such as life and property; 5. The personal information collected is disclosed by the main body of the personal information to the public; 6. Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.; 7. Required to sign a contract according to your requirements; 8. For the maintenance of the safe and stable operation of the products and / or services provided, such as the failure to discover and dispose of products and / or services; 9. Required for legal news reporting; 10. When an academic research institution conducts statistical or academic research based on public interest and provides academic research or description results, the personal information contained in the results is de-identified; 11. Other circumstances as stipulated by laws and regulations. (4) The situation in which we obtain your personal information from a third party We may obtain your authorized shared account information (avatar, nickname) from a third party and bind your third party account to your Neogoma account after you agree to this Privacy Policy so that you can log in directly through a third party account and Use our products and / or services. We will use your personal information in accordance with the agreement with third parties, the legality of the source of personal information, and the compliance with relevant laws and regulations. (5) Rules for the use of your personal information 1. We will use the personal information collected in accordance with the terms of this Privacy Policy and to implement our products and / or service functions. 2. After collecting your personal information, we will de-identify the data through technical means, and the information that is de-identified will not be able to identify the subject. Please understand and agree that in this case we have the right to use the information that has been de-identified; and without prejudging your personal information, we have the right to analyze and commercialize the user database. 3. Please note that all personal information provided by you when using our products and / or services will continue to be authorized during your use of our products and / or services unless you remove or refuse to collect them through system settings. We use. We will stop using and delete your personal information when you cancel your account. 4. We will count the use of our products and / or services, and may share these statistics with the public or third parties to show the overall trend of our products and / or services. However, these statistics do not contain any of your identifying information. 5. When we display your personal information, we will desensitize your information by including content replacement and anonymity to protect your information. 6. When we want to use your personal information for other purposes not covered by this policy, or for information collected for a specific purpose for other purposes, you will be asked in advance by your initiative to check the form. Agree. Second, how do we use cookies and similar technologies? (a) the use of cookies 1. Achieve an easier access experience for the personalized needs of your online experience. We will send one or more small data files called Cookies on your computer or mobile device. The cookies assigned to you are unique and can only be read by the cookies published to your domain's web server. We send you cookies to simplify your repeated login steps, store your shopping preferences, and more to provide you with shopping preferences, help you optimize your choices and interactions with your ads, help determine your login status, and your account or data. Safety. 2. We will not use cookies for any purpose other than those stated in this Privacy Policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer. Most web browsers automatically accept cookies, but you can usually modify your browser settings to reject cookies according to your needs. In addition, you can also clear all cookies stored in the software. . However, if you do this, you may need to change the user settings yourself each time you visit the Neogoma website, and the information you have previously recorded will be deleted and may have an impact on the security of the services you use. . (2) Use of network Beacon and similar technologies In addition to cookies, we also use other similar technologies such as the network Beacon on the website. Our web pages often contain electronic images (called "single-pixel" "GIF files "or "web beacons"). The way we use web beacons are: 1. Calculate the number of user visits by using the web beacon on the Neogoma website, and identify the registered Neogoma users by accessing the cookie. 2, through the obtained cookie information, to provide you with personalized service. 3. How do we share, transfer, and publicly disclose your personal information? (1) Sharing 1. We will not share your personal information with any company, organization or individual other than Neogoma limited, except: (1) Obtain your explicit consent or authorization in advance; (2) Provided in accordance with applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements; (3) It is necessary to provide damage to Neogoma, Neogoma's affiliates or partners, you or other Neogoma users or the public interest, property or safety, to the extent permitted by laws and regulations; (4) Only by sharing your information can we realize the core functions of our products and / or services or provide the services you need; (5) Handling disputes or disputes between you and others for your needs; (6) Compliance with the relevant agreements signed with you (including online signed electronic agreements and corresponding platform rules) or other legal documents; (7) used based on academic research; (8) Use based on social public interests in compliance with laws and regulations. 2. We may share your personal information with our affiliates. However, we only share the necessary personal information and are bound by the purposes stated in this Privacy Policy. If our affiliates want to change the purpose of processing personal information, we will ask for your authorization again. 3. We may share your account information, equipment information and location information with third parties such as partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legitimate, legitimate, necessary, specific, and specific purposes, and will only share the personal information necessary to provide the service. Our partners do not have the right to use the shared personal information for any other purpose. Our partners include the following types: (1) Suppliers of technical services. We may share your personal information with third parties who support our features. These support includes providing us with infrastructure technical services, data processing, and more. The purpose of sharing this information is to enable the core AR shopping capabilities of our products and/or services. (2) Partners who entrust us to promote. Sometimes we represent other businesses to provide promotional services to a group of users who use our products and/or services. We may use your personal information and indirect user portraits formed by your collection of non-personal information to share with our partners (the “principal”) who are entrusting us to promote, but we will only provide coverage and effectiveness to these clients. Sexual information, without providing your personally identifiable information, or we aggregate it so that it does not identify you personally. For example, we can tell the client how many people see their promotion information or provide them with statistical information that does not identify themselves, to help them understand their audience or customers. 4. We will sign strict confidentiality agreements with companies, organizations and individuals with which we share personal information, and require them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. In order to ensure that data is securely controlled by third parties, a secure and reliable data usage and storage environment is provided in the cloud to ensure the security of user data. In the use of personal sensitive data, we require third parties to adopt data desensitization and encryption technology to better protect user data. 5. In order to comply with the law, enforce or apply our terms of use and other agreements, or to protect the rights of Neogoma, you or other Neogoma customers and their property or safety, such as to prevent fraud and other illegal activities and reduce credit risk, and other Companies and organizations exchange information. However, this does not include personal information that is sold, rented, shared, or otherwise disclosed for profit, in violation of the promises made in this Privacy Policy. (2) Transfer We will not transfer your personal information to any company, organization or individual except in the following cases: 1. Obtain your explicit consent or authorization in advance; 2. Provided in accordance with applicable laws and regulations, legal procedures, and mandatory administrative or judicial requirements; 3. Compliance with the relevant agreements signed with you (including online signed electronic agreements and corresponding platform rules) or other legal documents; 4. In the case of mergers, acquisitions, asset transfers or similar transactions, if it involves the transfer of personal information, we will require new companies and organizations that hold your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require The company and organization have renewed your request for authorization. (3) Public disclosure We will only publicly disclose your personal information if we comply with industry-standard security precautions under the following circumstances: 1. Disclose the personal information you specify in accordance with your needs and disclosure methods that you expressly agree to; 2. In the case that your personal information must be provided in accordance with the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your personal information according to the type of personal information required and the method of disclosure. Subject to laws and regulations, when we receive the above request for disclosure, we will require a legal document, such as a subpoena or investigation letter, to be issued. We firmly believe that the information required to be provided by us should be as transparent as possible to the extent permitted by law. All requests are carefully reviewed to ensure they are legally based and are limited to data that law enforcement has legally acquired for specific investigation purposes. Subject to the laws and regulations, the documents we disclose are protected by encryption keys. How do we protect and store your personal information? (1) Our technology and measures to protect your personal information We take personal information very seriously and take all reasonable and practicable steps to protect your personal information: 1. Data security technical measures We will adopt industry-standard security measures, including the establishment of reasonable system specifications and security technologies to prevent unauthorized access and modification of your personal information, and to avoid data corruption or loss. Neogoma's network service adopts encryption technologies such as transport layer security protocols, and provides browsing services through https and other methods to ensure the security of user data during transmission. Neogoma uses encryption technology to encrypt and store user personal information and isolate it through isolation technology. In the use of personal information, such as personal information display, personal information correlation calculation, we will use a variety of data desensitization technology including content replacement, SHA256 to enhance the security of personal information in use. Neogoma uses strict data access control and multiple authentication technologies to protect personal information and prevent data from being used in violation. Neogoma uses code security automatic inspection and data access log analysis technology for personal information security audit. 2. Other security measures taken by Neogoma to protect personal information Neogoma manages the storage and use of regulated personal information by establishing data classification and grading systems, data security management practices, and data security development specifications. Neogoma provides complete security control over data through information contact confidentiality protocols, monitoring and auditing mechanisms. Strengthen safety awareness. We also conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. 3. We only allow employees and partners of Neogoma and Neogoma related parties who need to know this information to access personal information, and set strict access control and monitoring mechanisms for this purpose. We also require all personnel who may be exposed to your personal information to perform appropriate confidentiality obligations. Failure to comply with these obligations may result in legal liability or suspension of cooperation with Neogoma. 4. We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period of time required to achieve the purposes stated in this policy, unless the retention period is extended or permitted by law. 5. The Internet is not an absolutely secure environment, and the way email, instant messaging, social software, etc. communicate with other users cannot determine whether it is fully encrypted. We recommend that you use complex passwords when using such tools and take care to protect your individual. information security. 6. The Internet environment is not 100% secure and we will do our best to ensure or guarantee the security of any information you send us. If our physical, technical, or administrative protective equipment is destroyed, resulting in unauthorized access, public disclosure, alteration, or destruction of information, resulting in damage to your legal rights, we will bear the corresponding legal responsibility. 7. Security incident handling In response to possible risks such as disclosure, damage and loss of personal information, Neogoma has developed a number of systems to clarify the classification and grading standards for security incidents and security breaches and the corresponding processing procedures. In the event of unfortunate personal information security incidents, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of security incidents, the disposal measures we have taken or will take, and you can prevent and reduce risks autonomously. Suggestions, remedies for you, etc. At the same time, we will promptly inform you of the incidents by mail, letter, telephone, push notification, etc. When it is difficult to inform the individual information subject one by one, we will issue a notice in a reasonable and effective manner. At the same time, we will also report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities. 9. If you have any questions about the protection of our personal information, you can contact us through the contact details at the bottom of this policy. If you find that your personal information has been compromised, especially if your account and password are leaked, please contact us immediately through the contact information at the bottom of this policy [How to contact us] so that we can take corresponding measures. (2) Preservation of your personal information 1. Your personal information will be stored in the territory of Hong Kong Special Administrative Region of the People's Republic of China. 2. Please note that once you successfully apply for cancellation of your Neogoma account, we will complete the cancellation of your account within 48 hours of your application. After the approval, we will delete or anonymize your personal information. . 3. If we terminate the service or operation, we will notify you at least 30 days in advance and delete or anonymize your personal information after termination of service or operation. How do you manage your personal information? Neogoma takes your personal attention to your personal information and does its utmost to protect your right to access, correct, delete and withdraw your consent to your personal information so that you have the full power to protect your privacy and security. Your rights include: 1. Access and correct your personal information In addition to the laws and regulations, you have the right to access and correct your personal information at any time, including: (1) Your account information: You can check all the personal information you submitted to Neogoma in the “Account Settings” menu on the “My Neogoma” page. You can also update other individuals except the real-name authentication information through the above channels. Information (your real-name authentication information is the name and ID information you used when you passed the real-name authentication). (2) Your browsing information: You can access or clear your search history, view and modify interests, and manage other data. (3) Your comment: You can access or update or clear your personal comments. (4) Your file information: You can actively add your personal information, making it easier for you to purchase related products and services, and it is convenient for us to recommend products that may be of interest to you. (5) Please feel free to contact us if you need to access or correct other personal information that you may have during the use of our products and/or services. We will respond to your request in the manner and duration set forth in this Privacy Policy. (6) Personal information that you cannot access and correct: In addition to the information listed above, some of your personal information may not provide you with access and correction services, mainly to enhance your user experience and guarantee transactions. Your device information collected by Security, and the personal information that you generate when you use the extended features. The above information will be used within your authorization and you will not be able to access and correct it, but you can contact us to delete or anonymize it. 2. Delete your personal information information that you can directly remove or delete on our products and/or services pages, including account information, browsing information, etc. In the following situations, you can ask us to delete your personal information: (1) If we deal with personal information in violation of laws and regulations; (2) If we collect and use your personal information without your consent; (3) If we deal with personal information in violation of your agreement; (4) If we terminate the service and operation. If we decide to respond to your removal request, we will also notify the entity from which we obtained your personal information and request that it be removed in a timely manner, unless otherwise required by laws and regulations, or if these entities obtain your independent authorization. When you delete information from our services, we may not immediately delete the corresponding information in the backup system, but will delete it when the backup is updated. 3. Change the scope of your authorized consent or withdraw your authorization You may change the scope of your authorization to continue collecting personal information or withdraw your authorization by deleting the information, turning off the device features, setting privacy settings on the Neogoma website or in the software. You can also withdraw all authorizations to continue collecting your personal information by canceling your account. Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide you with the service corresponding to the withdrawal of consent or authorization, and will not process your corresponding personal information. . However, your decision to withdraw your consent or authorization will not affect the processing of personal information previously based on your authorization. 4, cancel the account You can apply for cancellation of your account directly in our products. After you cancel your account, we will stop providing you with products and / or services, and according to your request, we will delete your personal information except as required by laws and regulations. 5. If you do not want to accept the promotional information we send you, you can cancel at any time by: (1) You can cancel the promotion information of the email subscription through the email subscription menu of the PC account setting page. (2) You can reply to “TD” at any time to cancel the mobile promotion SMS we sent you. (3) You can use the mobile app " Account Settings - Settings - Push Message Settings - Notifications " to set whether to accept the products and promotions that we promoted to you through "Notifications". (4) You can set whether to accept the Q&A information of the products you may be interested in or interested in and the interactive information of the interest community through the “Account Settings - Our Customization” or “Account Settings” page on the mobile terminal. (5) We will work with third-party platforms or media ("platforms") to recommend personalized products based on your personal information. These personal information includes such things as browsing on this website, access to the company's affiliate website, and hobbies you fill out in your account settings. The platform only provides us with a window to display the merchandise. The link to the content of the window is the personalized merchandise display information in the Neogoma station, managed by Neogoma, so we will not provide any personal information to the advertiser. And we’ve set up blocking in the recommendations window, and you can choose to block ads you don’t like. If you are unwilling to accept Neogoma's referral service on a single platform, please contact the platform to close it. You know and understand that the platform is an autonomous entity and Neogoma cannot manage it. (6) In order to protect your privacy, we will not push you any promotion or product information related to religious beliefs, sexuality, diseases and other sensitive content in any way. 6. Respond to your request If you are unable to access, correct or delete your personal information in the manner described above, or if you need to access, correct or delete other personal information that you may have while using our products and/or services, or if you believe that Neogoma has any violations of laws and regulations Or with your agreement regarding the collection or use of personal information, you can contact us at [email protected] or by other means below this Agreement. In order to be safe, we may require you to provide a written request or otherwise prove your identity, and we will respond to your request within 30 days of receiving your feedback and verifying your identity. In principle, we do not charge a fee for your reasonable request, but we will charge a certain fee for the repeated requests that exceed the reasonable limit. For those who are unreasonably repetitive, need too much technical means (for example, need to develop new systems or fundamentally change existing practices), pose risks to the legal rights of others, or are very impractical (for example, involving information stored on backup tapes) Request, we may refuse. In the following situations, we will not be able to respond to your request as required by law or regulation: (1) related to national security and national defense security; (2) related to public safety, public health, and major public interests; (3) related to criminal investigation, prosecution and trial; (4) There is sufficient evidence that you have subjective malice or abuse of rights; (5) Responding to your request will result in serious damage to the legitimate rights and interests of you or other individuals or organizations. 6. Personal information protection of minors 1. Neogoma attaches great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should obtain prior written consent from your parent or legal guardian before using our products and / or services. Neogoma protects the personal information of minors in accordance with the relevant laws and regulations of the country. 2. For the collection of personal information of a minor with the consent of the parent or legal guardian, we will only share, transfer or disclose this information if it is permitted by law, with the explicit consent of the parent or guardian or the protection of the minor. . 3. If there are facts that the minor has not obtained the consent of the parent or legal guardian to register and use our products and / or services, we will negotiate with the relevant guardian and try to delete the relevant personal information as soon as possible. VII. Notice and revision 1. In order to provide you with better service and as the Neogoma business develops, this Privacy Policy will be updated accordingly. However, we will not reduce your rights under this Privacy Policy without your explicit consent. We will update your Neogoma to keep up-to-date with the latest privacy policies by posting updates on the Neogoma website, on the Neogoma mobile app, and by posting announcements or other appropriate means to notify you about updates. 2. For major changes, we will also provide more noticeable notices (we will explain the specific changes to the privacy policy by including, but not limited to, emails, text messages, or special tips on the page). Significant changes referred to in this policy include but are not limited to: (1) Significant changes have taken place in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way in which personal information is used, etc.; (2) We have undergone major changes in the ownership structure and organizational structure. Such as changes in the owner caused by business adjustments, bankruptcy mergers, etc.; (3) The main object of personal information sharing, transfer or public disclosure changes; (4) Significant changes in your rights to participate in the processing of personal information and how it is exercised; (5) When we are responsible for handling changes in the personal information security department, contact methods and complaint channels; (6) The personal information security impact assessment report indicates that there is a high risk. 3. We will also archive the old version of this Privacy Policy for your review. How to contact us 1. If you have any questions, comments or suggestions about this Privacy Policy or your personal information, please contact Neogoma limited. Personal information protection person in charge email: [email protected]; 2. Under normal circumstances, we will reply within 30 days. If you are dissatisfied with our response, especially if our personal information handling behavior damages your legal rights, you can also make complaints or reports to the regulatory authorities such as Internet, telecommunications, public security and industry and commerce. Note: This version of the Neogoma Privacy Policy will take effect on July 7th, 2020.